To be eligible for a return or a refund, your item must be unused and in the same condition as when you received it, and it must be in the original packaging. Any request for cancellation or refund must be submitted in writing within fifteen (15) days from the original date of purchase.
The following sales are final:
If you need to update Cap & Gown sizes, clothing sizes, or the spelling of names on personalized items, please contact our office via email within 5 business days of your purchase. If the 5-day grace period has passed, please call our office to see if we can make the requested adjustments before your order ships.
There are certain situations where partial refunds are granted:
Once we receive your returned item, our team will carefully inspect it to ensure it meets our return policy standards. Following this inspection, you will receive an email notification confirming that we have received your return. In this email, we will also inform you of the status of your refund request—whether it has been approved or rejected.
If your refund is approved, please allow 5 to 7 business days for the processing of your refund. The approved amount will be credited back to your original payment method, whether that be your credit card or another payment option you used at the time of purchase. If you have any further questions about the return process or your refund, please do not hesitate to reach out to our customer service team for assistance.
If you haven’t received your refund, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us.
We only offer replacements for items that are found to be defective or damaged upon receipt. If you believe your product qualifies for a replacement, please send us a clear photograph of the defect or damage within ten (10) days of receiving the item. In your email, make sure to include both the student’s name and the name of the school associated with the order to help us process your request more efficiently.
In certain situations, we may require you to return the damaged or defective item to us before we can proceed with your replacement. If this is the case, we will provide you with a prepaid return shipping label for your convenience.
If you wish to exchange an item for a different size, please reach out to us via email. You will need to return the original item to our office before we can process your exchange. Thank you for your understanding and cooperation.
To initiate a product return, you are required to send the item to our designated office address. Please be advised that you are responsible for all shipping costs involved in the return or exchange process. It’s important to note that shipping fees and any original sales tax collected during the initial purchase are non-refundable.
In the event that you qualify for a refund, the cost incurred for return shipping will be deducted from your total refund amount. The duration for an exchanged product to reach you may vary significantly based on your geographical location and the chosen shipping method.
For high-value items, we strongly recommend utilizing a trackable shipping service or purchasing shipping insurance. This precaution is crucial, as we cannot guarantee that we will receive your returned item without proper tracking or insurance coverage. Please ensure you keep all receipts and tracking information for your records.
Contact us at our customer service email or phone number for questions related to refunds and returns.
We can be reached at 408-441-7200 or via email: [email protected].
Our mailing address is: Achievers, 1181 N. 4th Street #30, San Jose, CA 95112
Please provide the school name, student name, and order number.