Return, Change, or Cancel

To be eligible for a return or a refund, your item must be unused and in the same condition as when you received it, and it must be in the original packaging. Any request for cancellation or refund must be submitted in writing within 30 days from the original date of purchase.

The following sales are final:

• All custom, and/or personalized orders are non-returnable, non-exchangeable, and non-refundable. Once your order has been submitted, personalized products cannot be changed or canceled.
   
• Additional non-returnable items include any items ordered after January 31st.

If you need to update Cap & Gown sizes, clothing sizes, or the spelling of names on personalized items, please contact our office via email within 5 business days of your purchase. If the 5-day grace period has passed, please call our office to see if we can make the requested adjustments before your order ships.

There are certain situations where partial refunds are granted:

• Cap & Gown Unit may be refunded if all unsettled balances and debts associated with your account are paid in full and the student does not meet the school requirements to participate in the Graduation Ceremony.
   
• Students who meet the school requirements for Graduation but choose not to participate in the Graduation Ceremony are not eligible for a refund on the Cap & Gown Unit. Additionally, the Cap & Gown Unit must be unused, in the original packaging, and returned to our office before the Graduation Ceremony date to be considered for a refund.